Description of Novelle & Co's frequently asked questions.

Shipping

We currently ship within the United States and Canada. Each piece is thoughtfully produced to order, with production typically taking 2–5 business days and shipping averaging 3–7 business days depending on destination and carrier timing.



Yes. Tracking information will be emailed once your order ships. Some items may arrive separately depending on the product type or production partner. Expedited shipping options are also available at checkout.

Returns & Damages

Because each item is made to order, we currently accept returns only for damaged, defective, lost, or misprinted items. If there is an issue with your order, please contact us within 14 days of delivery and include clear photos if applicable so we can assist you promptly. You can email us at info@thenovelleco.com.

If your order arrives damaged, contains a misprint, or appears lost or significantly delayed, please contact us within 14 days of delivery. We’ll gladly work with you to investigate the issue and arrange a replacement when appropriate. You can email us at info@thenovelleco.com.

About the Artwork

Yes. Each artwork concept is originally developed and creatively directed by Novelle & Co.

Advanced AI tools are used as part of the artistic process to help bring these imaginative worlds to life. Every final design is carefully refined, curated, and selected to reflect the atmosphere and storytelling behind the collection.

Each collection begins with an original concept inspired by travel, hidden places, cinematic storytelling, and the spirit of discovery.

Through a combination of creative direction, refinement, and artistic curation, each world is thoughtfully developed into a cohesive visual collection.

What makes Novelle & Co different?

Novelle & Co. blends imaginative storytelling with thoughtfully curated design to create collections that feel immersive, transportive, and beautifully unexpected.

Inspired by travel, hidden worlds, cinematic atmosphere, and the art of exploration, our collections are designed to evoke wonder, emotion, and escape.

Rather than creating mass-market decor, Novelle & Co. focuses on collectible visual experiences — thoughtfully crafted pieces designed to bring beauty, curiosity, and inspiration into everyday life.