Terms of Service

updated: May 2026

Welcome to Novelle & Co. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our site.

 

Overview

This website is operated by Novelle & Co. Throughout the site, the terms “we,” “us,” and “our” refer to Novelle & Co. By visiting our website or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service.

We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice.

Online Store Terms

By using this website, you confirm that:

  • you are at least the age of majority in your state or province of residence
  • or you have given consent for any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose.

Product Information & Availability

We strive to present product colors, imagery, and descriptions as accurately as possible. However, slight variations may occur due to:

  • monitor settings
  • printing processes
  • materials
  • and production methods.

All products are subject to availability and may be modified or discontinued without notice.

Made-to-Order Products

Many Novelle & Co. products are produced specifically for each order. Because of this:

  • production times may vary
  • items may ship separately
  • and slight variations may occur between products.

Pricing & Payment

All prices are listed in U.S. dollars unless otherwise stated.

We reserve the right to change pricing at any time without notice.

Payments are securely processed through third-party payment providers.

Shipping

Shipping timelines provided on the website are estimates only and may vary depending on:

  • production schedules
  • carrier delays
  • customs processing
  • weather
  • or seasonal demand.

Novelle & Co. is not responsible for delays caused by shipping carriers or incorrect address information provided at checkout.

Returns & Replacements

Please refer to our Return & Replacement Policy for complete details.

Because our products are made to order, we currently accept returns or replacements only for:

  • damaged items
  • defective products
  • misprints
  • or lost packages.

Customers must contact:

info@thenovelleco.com

within 14 days of delivery or estimated delivery date.

Intellectual Property

All artwork, designs, graphics, text, branding, and content on this website are the property of Novelle & Co. and may not be copied, reproduced, distributed, or used without written permission.

Artwork created through AI-assisted creative processes remains original creative property of Novelle & Co.

Limitation of Liability

Novelle & Co. shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

  • the use of our products
  • inability to use the website
  • shipping delays
  • or service interruptions.

Third-Party Services

Certain services or content available through our website may include materials from third parties. We are not responsible for examining or evaluating third-party content or services.

Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

Contact Information

Questions regarding these Terms of Service should be directed to:

info@thenovelleco.com