Return & Replacement Policy

At Novelle & Co., each piece is thoughtfully created to order with care and attention to detail. Because our products are made specifically for each customer, we currently accept returns and replacements only for damaged, defective, misprinted, or lost items.

Damaged, Defective, or Misprinted Orders

If your order arrives damaged, defective, or contains a production issue, please contact us within 14 days of delivery.

To help us assist you as quickly as possible, please include:

  • your order number
  • a brief description of the issue
  • and clear photos of the damage or defect.

Please email:

info@thenovelleco.com

Once reviewed, we will gladly provide instructions for a replacement or resolution when appropriate.

Lost Packages

If your package appears lost or significantly delayed, please contact us within 14 days of the estimated delivery date so we can help investigate the issue.

Please email:

info@thenovelleco.com

Returns

Because all items are made to order, we do not accept returns or exchanges for:

  • buyer’s remorse
  • incorrect size selection
  • change of mind
  • or accidental orders.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. Novelle & Co. is not responsible for orders delayed or lost due to incorrect or incomplete shipping information provided by the customer.

Questions

If you have any questions regarding your order, we’re always happy to help.

Please contact:

info@thenovelleco.com