Processing Times

Because all items are made to order, production typically requires:

2–5 business days

During holidays, collection launches, or high-volume periods, processing times may occasionally be extended slightly.

Shipping Times

Estimated shipping times after production:

• United States
  3–7 business days
• Canada
  5–10 business days

Please note that shipping timelines are estimates and may vary depending on carrier delays, weather conditions, customs processing, or seasonal demand.

Tracking Information

Once your order ships, you will receive a confirmation email containing tracking information so you can follow your package's journey.

Split Shipments

Some products may ship separately depending on the product type or production partner. If your order contains multiple items, they may arrive in separate packages and at different times.

Expedited Shipping

Expedited shipping options may be available at checkout for select products and destinations.

Shipping Addresses

Please ensure your shipping address is entered correctly at checkout. Novelle & Co. is not responsible for delays or delivery issues caused by incorrect or incomplete address information.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us within 14 days of the estimated delivery date and we'll gladly assist in investigating the issue.

Questions

For any shipping-related inquiries, please contact us through our Contact page and we'll be happy to assist you.